Our Commitment to You

Welcome to Mad Labs Shop – your trusted source for genuine Mad Labs disposable vapes. We are dedicated to providing you with a seamless shopping experience, from the moment you place your order to when it arrives at your door. Our promise is simple: every product is Lab tested and 100% authentic.

Shipping Policy

We strive to process and ship your orders as quickly and discreetly as possible.

Processing Time

• Orders are typically processed within 1-2 business days of purchase.

• You will receive a confirmation email with tracking information once your order has shipped.

• We do not process or ship orders on weekends or major holidays.

Shipping Methods & Delivery

• We offer a variety of shipping options at checkout to meet your needs, ranging from standard to expedited delivery.

• Standard Shipping: Estimated delivery within 3-5 business days.

• Expedited Shipping: Estimated delivery within 1-3 business days (available for an additional fee).

• Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.

Discreet Packaging

Your privacy is important to us. All orders are shipped in plain, unmarked packaging to ensure your purchase remains confidential.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your delivery directly on the carrier’s website.

Shipping Restrictions

Due to regulations, we currently only ship to addresses within the United States. We are unable to ship to P.O. Boxes, APO/FPO addresses, or internationally. All shipments require an adult signature (21+) upon delivery.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order and your chosen shipping method. We often offer free standard shipping on orders over a certain amount – check our website or promotional emails for current offers.

Returns & Refund Policy

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

We accept returns on unopened and unused products within 14 days of the delivery date.

• To be eligible for a return, the item must be in its original packaging and condition.

• You will need to provide the order number or proof of purchase.

• We cannot accept returns on opened or used products due to health and safety regulations.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective product, please contact us immediately.

• We require notification of damage or defects within 48 hours of delivery.

• Please provide your order number and clear photos of the damaged or defective item.

• We will arrange for a replacement or a full refund, including return shipping costs, after reviewing the issue.

How to Initiate a Return

1. Contact our customer support team at [Insert Your Support Email Here] with your order number and reason for return.

2. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send the item back.

3. Package the item securely and ship it to the address provided, with the RMA number clearly marked on the outside of the package.

Refunds

• Once we receive and inspect your returned item, we will send you an email notification.

• If your return is approved, we will process a refund to your original method of payment.

• Please allow 5-7 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

• Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).

Exchanges

If you need to exchange an item for a different product, please contact us. Exchanges are subject to product availability and will be handled on a case-by-case basis.